DeFazio Announces $76,000 in Grant Funding for Lane Transit District RideSource Program Improvements
Rep. Peter DeFazio (OR-04) today announced that he has secured $76,000 in grant funding for improvements to Lane Transit District (LTD)’s RideSource program under the Federal Transit Administration (FTA)’s Innovative Coordinated Access and Mobility (ICAM) pilot program.
“By eliminating barriers to transportation, the RideSource program helps to improve health outcomes among Lane County’s most vulnerable citizens,” said Rep. Peter DeFazio. “I’m proud of this innovative program’s work and will continue to fight to ensure they have the funding necessary to continue their critical work in our community.”
Lane County’s population is reliant on transit and paratransit services with 17% of residents identified as having a disability. Additionally, Lane County’s population is disproportionately older, with 25% of the population aged 60 and above. Further, approximately 20% of residents in Lane County live below poverty level, which is more than the state of Oregon as a whole, and the nation.
In an effort to improve health outcomes and decrease health disparities experienced by disadvantaged communities, LTD coordinates transportation for a number of human service organizations in Lane County primarily serving seniors, people with disabilities, and income-disadvantaged individuals through the RideSource program.
The grant funding awarded by the FTA will make improvements in RideSource’s call center’s software that will significantly enhance the program, including:
- Reducing no-shows by providing advance trip notifications to remind customers of scheduled rides and allow cancellation in advance;
- Create an online customer portal to allow 24/7 online booking, improving access for customers and reducing call volumes at the RideSource call center;
- Integrate dispatch and drivers within a single mobile application, providing greater real-time information and better data management;
- Allow same-day trip booking through Transportation Network Companies; and
- Enhance coordination of medical and living facilities to better coordinate transportation of their clients.
DeFazio sent a letter to the Acting Administrator of the FTA in February of 2020 in support of LTD’s grant application.